Privacy Policy
This link takes you to our policy and should have the answers to your questions. If not, please contact us.
Shipping Policy
This link takes you to our shipping policy, please let us know if you have further questions as we'd be delighted to get back to you. We are delighted in finding ways to connect you to your jewelry and gifts.
Refund Policy
Have a question on how to handle a return if something is not perfect? The refund policy should answer your questions, if not, please contact us as we want to get you the answers you need.
Terms of Service
This link takes you to our terms of service, if you have any questions, your answers should be here. If you still have a question, please reach out as we want to ensure you are covered.
FAQ - Frequently Asked Questions
Here are some of the common questions we get asked conveniently located in one place
How do you purchase your products?
We buy from small artists that either make one-of-a-kind jewelry or just a handful of pieces with the same design. In many cases, we have only one or two of any given product. The same holds true for those products with multiple styles and color options. Our jewelry is for the individualist, the person who wants the confidence of knowing that their Sundara Joon piece is unique.
What is "Dexterity Appeal"? That tag has been linked to some of the items I've seen.
Jewelry that has "dexterity appeal" signifies it is easy to wear, to take on and off. Some examples include longer necklaces without a clasp, bangle or cuff bracelets or bracelets with magnetic clasps that can be done with one hand. We know not everyone has an extra pair of helping hands about, and that should never stop anyone from wearing beautiful jewelry.
What is horn jewelry?
We procure jewelry made from ethically-sourced buffalo horns that were discarded from either the food industry or dead stock in Thailand and Vietnam. Buffalo horns have long been used in Southeast Asia to make utensils and even cups to ensure nothing was wasted with a strong sustainable mindset.
Today, given its exquisite patterns and color, horn is up-cycled into jewelry and accessories. That variation makes each piece unique and special. We wrote a blog post with some more details.
The jewelry in some cases, seems to have a lot of variance
Many of the items on Sundara Joon are from material either organic materials such as horn, or gemstones or other natual materials which by their nature are not consistent with their color. This is part of their beauty is that no two are identical. Also, there might be variances in the surface or texture - nature adds these nuances and that's part of what makes something special.
We have some pieces where the variance is striking, in those cases we'll create multiple options such as beige versus brown to get you as close as possible to the color you selected.
Why did I get two pairs of earring backings?
Some of the earrings we acquired had no or minimal backings. We included additional backings when we thought it would improve the product.
Do you ship internationally?
Yes, we do although there are some locations we may not ship to. If you cannot the information you need, please reach out as we'd be delighted to work with you to get you what you need.
Why is my shipping address not accepted?
Your cache may be full, and it is recommended you either clear the cache or use a private browser such as Incognito with Chrome.
What sort of business is Sundara Joon?
Sundara Joon is a woman owned business.
Sundara Joon combines a passion for travel with a desire to support small artist studios and solo artists. We find one-of-a-kind jewelry for the individualist, who desires something truly special and unique.
Sundara Joon conveys beauty and friendship, as I've found both starting this business. It has been incredibly rewarding to build relationships with these artists and share the feedback I've received on their work. They are delighted and a bit in awe that their pieces have often times traveled farther then they've been able to. It is a privilege to share their wonderful jewelry and gifts.
I hope you also find beauty in the special pieces shared here.
LouAnn, Founder of Sundara Joon
